AUTOMATICS

Designed to automatically release regular bursts of mist to keep homes protected from insects, some consumers have alerted us to irregular spraying by the automatic dispenser. We have thoroughly tested the product and found that a potential performance issue in the dispenser may result in a higher spray frequency occurring only in the final hours of these products’ battery life. Accordingly, Mortein has decided to withdraw this dispenser from further sale. There is no performance issue with the Mortein refills.

Our findings have shown that upon the battery life reaching the final few hours of its life, the dispenser may revert back to starting processes and can spray at a different rate to the normal settings. Once new batteries are replaced (above 3.2 volts), the dispenser should go back to full and proper working order.

No. Our safety assessments conducted by professional toxicologists, which factored in conservative parameters, taking into account the issue, product usage, and significant margins of safety, concluded that there was no safety concern.

As a global manufacturer of household items, Reckitt takes product safety and testing seriously. Our company has decades of experience and excellence in product development, testing, quality, and safety. When we became aware of the issue, our Global Safety Team (including medical doctors) immediately conducted a safety assessment and concluded that there were no safety concerns with this product.

At Mortein we take our commitment to product excellence seriously and expect a high level of performance from all our products. While the dispenser performance issue at end of battery life does not pose a safety concern to consumers the product does not live up to our high standards of performance expectations. A new dispenser without this issue will be available in market by October 2021.

The product has been on the market since the end of 2019. Yes, this performance issue only relates to the current indoor & outdoor Mortein automatic dispenser.